WHAT HAPPENS IF MY TRUSTEE IS IN A DIFFERENT CITY?
Trustees are licenced Federally to act in Provincial jurisdictions.
Many trustee firms have centralized processing centres as a means of cost and quality control. There are good and bad things about such a system. The best is that staff are specialized to deal with specific aspects of each file and can do so cost effectively by having only one or a few tasks to perform.
The down sides are mostly related to who you deal with – initially you meet the trustee and possibly an administrator but you actually end up dealing with all sorts of people regarding one or two different administrative elements. Another downside is that because the trustee only services your community once a week or so you are unable to drop by with a question or concern.
Some areas are underserviced because of the size of the community and you have little or no choice about who you deal with – but if you can, try to keep it local.